A letter to ixwebhosting

Dear ixwebhosting,

ixwebhosting，你们好。

I would like to apologize for being rude so many times and to so many of your people.I did not mean to be rude,I just could not help,you are doing good,but just can not satisfy me,a people who need perfect service,that is my fault.Many times,when I woke up,I was just feeling some kind of shy,for being rude to an unknown people,for making an unknown people feel bad,I am really sorry.

首先，我要为曾经那么多次的粗鲁和对那么客服人员的粗鲁道歉。我不是故意的，只是有些时候，我控制不了自己情绪。你们做得并不赖，但我有些过分渴求完美，这是我的错。很多次，当我醒来，我感觉很羞愧，为自己对陌生人的粗鲁，为搅乱了陌生人的心情，真得非常对不起。

To be honest,your hosting features are so amazing that I can not and never find the 2nd one in the world who offers dedicated IP at such a low price.Before I chose you,I heard a lot about you,about your bad customer service,about your unstable servers,about your not-real 30 days money back guarantee,quite a lot……and I also heard a lot good things,of course.At a certain time,I could hardly make a decision,but finally,I chose you.Because in my mind,I believe,whoever know their own problems will try to improve.I would like to choose you to see your improvement as a great company;I would like to let the others know the ixwebhosting is much better now;I would like to let others know cheap price will also lead to good quality and excellent service……

说实话，你们的主机套餐非常诱人，以至于我相信我不会找到世界上第二家公司能用那么低的价格，提供那么多的独立IP。在我选择你们之前，我听到了一系列不好的传闻，低劣的客户服务，超不稳定的服务器，并不真实的30天不满意退款……很多很多，当然，我也听到很多好的故事。在相当的一段时间内，我做不了决定。但是，最后，我选择了你们，因为，我相信，作为一个优秀的公司，当她知道自己的缺点的时候，她会努力改变。我选择你们，就是为了看到这些改变，我要告诉别人，ixwebhosting现在做得更好了，ixwebhosting正在以低廉的价格提供更好的质量和服务。

I will be with you in the future,not only for your low price or features,mostly,for one reason,you are giving a really good custom service.Everytime I met a trouble,they were just coming up,being polite and helpful,sometimes,they could not manage,they would kindly give me advise,I appreciate it.Although sometimes I was yelling at them,even with some sear word,but later I realised,it was not their fault at all,what can they do with a bad server?I suggest,your technical teams need to talk with them ofen,to know what is going on,to know what the customers need,and to face the various problem directly not via low efficient tickets,finding a way out to help your custom service  and to help us customers.

将来，我会跟你们一起的。并不仅仅因为你们的低价和诱人的参数，而是因为你们的客服人员。每次当我遇到问题的时候，他们总是及时的出现，礼貌地帮我解决问题，有时候尽管他们帮不上忙，他们也尽量的给出建议。虽然，有些时候，我对他们不好，这并不是因为他们做得不好，他们应该对一个糟糕的服务器负责吗？因此，我建议，你们的技术支持人员，应该经常跟他们交流，去了解现在有什么问题，客户正面临什么困难，去直接的通过客服面对问题，而不是通过慢得要死的ticket系统，这样会帮助你们的客服人员，并有效的帮助我们这些客户。

At last,may ixwebhosting keep improving,may ixwebhosting be the best.

最后，祝ixwebhosting越来越好，祝ixwebhosting成为最好的。

Best wishes,

此致，

One of your customers.

您的客户。